Freewebstore
frequently asked questions.
The bits people most often ask about — how the free plan stays free, what’s included, how to set up a store, what happens if you outgrow Community, and a few of the awkward questions too. Click any question to expand.
Frequently asked questions.
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Is Freewebstore really free?
Yes. The Community plan is free forever. No credit card to sign up, no trial. Hosting, SSL, payments and AI tools are all included. We charge a small 2.5% platform fee on each sale to cover costs.
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How do you make money if it’s free?
Two ways: the 2.5% platform fee on each sale on the Community plan, and optional paid plans (Startup £15/mo, Pro £49/mo, Ridge £199/mo) for stores that want lower fees and bigger-store features.
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How long does it take to set up a store?
About ten minutes. Pick a name, pick a theme, add a product, connect a payment gateway. Your store is hosted, SSL-secured and ready to take orders.
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Do I need any technical skills?
No. If you can use Instagram, you can run a Freewebstore. There’s no code involved unless you specifically want to write some — the Theme Editor handles the design and the Control Panel handles everything else.
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Can I use my own domain name?
Yes — on every plan, including Community. Connect your existing domain or buy a new one. SSL is provisioned automatically.
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What payment methods can my customers use?
Cards via Stripe, PayPal, Ryft and PayUmoney. Apple Pay and Google Pay are built in. Plus Klarna, AfterPay, ClearPay and PayPal Pay in 3 for buy-now-pay-later. Offline payments (bank transfer, cash on delivery) are supported too.
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How many products can I list?
Unlimited. The same on every plan, including the free Community plan. No turnover ceiling either.
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Will my store work on phones?
Yes. Every Freewebstore theme is mobile-ready by default. Most stores see the majority of their sales from mobile.
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Can I sell on Facebook, Instagram, TikTok and Google?
Yes — through Facebook Shops, Instagram Shopping, TikTok Ads and Google Shopping integrations. All included free.
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Is there a transaction or volume limit?
No. The Community plan handles your first £10 sale and your hundred-thousandth equally. There’s no tier that suddenly costs money once you cross a sales threshold.
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Can I cancel any time?
Yes. Cancel from My Account — your store reverts to the free Community plan and stays live. No further payments will be taken.
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Will I get a refund if I change my mind?
Within 5 days of payment for monthly plans, or 28 days for annual and multi-year plans. We deduct an admin charge (£10/$10/€10, or £20/$20/€20 if a free domain was claimed) and a 5% refund fee, and we don’t refund days already used.
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Do you offer support?
Yes. The AI assistant is on tap 24/7. Real humans handle tickets within a day. New Community stores get 30 days of human support included; paid plans always include it.
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Where is Freewebstore based?
Freewebstore Ltd is an independent, profitable UK company founded in 2007. We’ve helped over a million people open online stores worldwide.
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Is my data safe? Do you sell it?
Your data is yours. We’re in the ecommerce business, not the data business. We don’t sell customer data, ever. Every store gets a free SSL certificate so customer data is encrypted in transit.
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Can I export my data if I leave?
Yes. You own your store and your data. Export tools for products, orders and customers come with paid plans, but no plan locks you in. There’s no exit fee.
Got the answer you needed? Start your free store.
Or open a ticket via the AI assistant in the control panel if anything’s still unclear.
Start my free storeTen minutes from now, you could be open for business.