Existing customers
Open a ticket from My Account > Support. Replies arrive within 24 hours from the team that built the platform.
Talk to us
Get in touch.
Three ways to reach the Freewebstore team. The AI assistant in your control panel is the fastest for product questions. Human ticket support answers within a day (the same team that builds the platform). For anything else, drop us a line.
Open the AI assistant. It’s on every page of your control panel.
The Freewebstore AI assistant answers product questions instantly — how to set up a payment gateway, how to import products, what the commission is, how to remove the Community Banner. It’s trained on the same documentation our support team uses, so it’s rarely wrong.
If you’re logged in, click the chat icon in the bottom corner of the control panel. If you’re not a customer yet, you can still browse the help documentation →
Ticket support, answered within a day.
New stores
Every new Community store gets 30 days of human ticket support included — same fast response, no upgrade required.
Pro & Ridge
Pro and Ridge plans include priority queues. Ridge customers get a dedicated account manager.
Pick your channel.
Press & partnerships
For press enquiries, brand assets, or partnership conversations — see our partners page.
Affiliate & referrals
Earn a commission introducing new sellers to Freewebstore — become a partner.
Charity stores
Free ecommerce for registered charities — with branding removed and reduced fees. Apply for charity status →
UK office
Freewebstore Ltd is registered and operates from the United Kingdom. Postal address available on request via support.
Frequently asked questions.
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How quickly will you reply?
Within 24 hours for ticket support on every paid plan, and for the first 30 days on Community. The AI assistant in the control panel answers most product questions instantly.
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Do you have phone support?
No. We answer tickets within a day so we can give every reply the time it needs. The AI assistant is on tap 24/7 for quick questions.
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Can I email a specific person?
Open a support ticket and your message routes to the right person on the team automatically. Replies come from real humans, not a queue address.
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Can I report a bug or request a feature?
Yes — open a ticket and the team logs it. We read every request and ship dozens of improvements a year based on customer feedback.
Or just start a free store.
Most questions are quicker to answer once you’re inside the platform. Ten-minute setup, no credit card.
Start my free storeFree forever. Cancel any paid plan any time.